Frequently Asked Questions
What is a Serviced Apartment?
A serviced apartment is the perfect combination between renting an apartment and staying in a hotel. You can have a home away from home experience with the convenience and freedom of staying in a luxury fully furnished apartment, whilst also having the comfort of a hotel, including a maid and fresh linen/towel service, free wireless broadband, and an emergency on call service and 24hour checkin.
What are your apartments like?
Most of our apartments are housed in Luton.they are attractive and each fitted with stylish and modern amenities. Each comes with fully equipped kitchens, en-suite bathrooms, and a weekly maid/linen service . Our apartments come with complimentary free wi-fi.
What is included in the price?
Services and Facilities differ between apartments but generally include:
• Complimentary Wireless Internet connection as standard
• Weekly housekeeping (including change of linen and towels and full clean)
• All utilities/ bills
• Fully equipped modern kitchens.
• Complimentary welcome bathroom toiletries
• Arrival welcome tray of teas, coffee, hot chocolate, sugar, milk
• Local area information
How often are the apartments serviced?
A weekly maid and fresh linen/towel service is included in the price. However additional maid services can be booked through reception (charges apply).
What other services and facilities are available?
• Airport transfers
• Sofa beds
• Fold out beds
• Cots & Highchairs
• Extra cleans
How do I get access to my apartment, and will I be met on arrival?
Access differs between locations, but details are always sent to you prior to arrival.
What happens if there is an emergency?
The Apartments has an On Call service operating out of office hours that is for emergencies that cannot wait until the office is open on the following day. (Emergency telephone number ?01582517711).
How and when do I pay for my apartment?
All payments are required prior to commencing your stay. Further details on payments can be found in our terms and conditions.
What is your cancellation policy?
All cancellations, for whatever reason must be made in writing, by fax or by email. If cancellation takes place 21 days or more before the date of arrival, no cancellation charge will be levied. If cancellation takes place less than 21 days before the date of arrival, the cancellation charge will be charged and taken from the guest’s credit card account and/or deducted from any deposit.
Cancellation charge means either (i) Full payment plus VAT; or (ii) two weeks rental of the Apartments (at the prevailing weekly rate) plus VAT; whichever is the lower.
We will always try and work with you in the event you have to cancel, however as our apartments tend to be booked well in advance it is often not possible for us to re-let your apartment which makes our cancellation policy necessary.
Is there internet access?
We provide complimentary Wi Fi in all our apartments.
How many people can stay in one of your apartments?
Our Studio and One Bedroom apartments cater for up to 2 guests. However, all of our one bedroom apartments have foldaway beds which can accommodate another 1-. We can sometimes provide an extra single fold-out bed to accommodate a third person in our studios. Similarly, all our two bedroom apartments have foldaway beds, meaning they can accommodate up to 6 people. Please note a linen charge of £15 per week applies for use of the extra beds or fold-out beds.
How accessible are your apartments for those with disabilities, and access & mobility requirements?
As a business, we do our best to welcome anyone who wishes to stay with us, including senior citizens, and those with disabilities, access and mobility needs. we do have lifts and some ground floor apartments, even those require a few steps to enter and exit the building, and a few steps once inside.