Eric was fantastic. He speaks very good English and was there to meet us - having arranged a car to get us at the airport, even when we had a change of flight details. He introduced us to the doorman and then at the end of our stay popped in the day before to confirm our details. He had an excellent knowledge of the area and was able to answer all our questions about local facilities. It was a very easy first time experience for the three travellers and one we will be recommending to others.